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Sales and Business Hours
If you would like product & pricing information, our
sales team is available to assist you Monday - Friday
from 9am-4pm (EST) at 410-391-4270 (ask for internet dept). For order status
information, assistance with
website or with an order
you have already placed with Alko
Distributors, please
contact Alko Sales Support online at
sales@alkodistributors.com
or phone our office during business hrs at (410) 391-4270.
Office Sales: (M-F)
9am-4:30 EST (410) 391-4270
Online Sales:
sales@alkodistributors.com
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Do
you want to make changes to an order you just placed?
Please call us as soon as
possible
at (410) 391-4270 if it is during
business hours 8:30am-4:30pm
EST M-F and ask for the "Internet Department".
Our shipments leave our warehouse M-F at 3pm EST,
so any changes to
an existing order should be called into us by 2pm EST.
If
it is after our business hours or during the weekend when you place
your order and you need to change
anything on your order, please
email us
orders@alkodistributors.com and let us know what you would like
to have changed. Don't forget to add your "Order Number" to your email so that the changes are made to
the correct order. We will
either call or email you to verify the change or if we have any
questions about the changes).
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Return & Refund Policy
If you are not satisfied with your purchase, please call
410-391-4270 for a Return Merchandise Authorization (RMA)
request
within 14 calendar days of the receipt of the
product. If the item
is returned unopened in the original box, we
will exchange it or
offer you a refund based on your original method of payment. The
product must be
packed in the original,
unmarked packaging.
- We
will pay return shipping cost of any defective items
or wrong items sent to customer.
-
Customer is responsible for shipping cost of items
returned for any other reason except defects or if
wrong items
had been shipped.
- Note: Alko recommends that you
(1) use
a carrier that offers shipment
tracking for all returns and
(2)
either insure your package for safe return
to Alko or declare the full value of the shipment so that you are
completely
protected if the shipment is lost or damaged in transit.
- If you
choose not to
(1) use a carrier that offers tracking and
(2)
insure or declare the full value of
the product, you will be
responsible for any loss or damage to the product
during
shipping. *Please note that the United States Postal Service
(USPS) offers
limited tracking capabilities and
there is a
30-calendar-day waiting period
before the USPS will initiate a
trace.
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Defective Items
If you discover what you believe is a product defect for any
product, please contact
Alko at 410-391-4270 for a Return
Merchandise
Authorization (RMA) request within 14
calendar
days of the receipt of
the product.
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Problem
with your Order?
If you have received an order from
us and you feel it is not correct, please contact us at
orders@alkodistributors.com
and let us know what the problem is.
We will do our best to correct it promptly.
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Inventory
Disclaimer
Products are offered on a limited quantity basis at exceptional
pricing. Customers will be notified in a timely
fashion if anitem
is out of stock.
*all
prepacks can vary slightly
in the sizes shipped
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Payment Methods
Credit Cards
- You may pay by credit card no
matter which ordering method you use (internet or
phone). At the
time your
order is placed, Alko obtains a pre-approval from the
credit
card company for the amount of the order. We then
charge
your card when your order ships.
Visa
MasterCard
American Express
Credit Card Security
Codes
(3-4 digit number on your card)
Alko requires the credit card security code for your card for
any telephone or online
purchase. The credit card security
code is
an individual three - or four digit number
specific to your credit
card that may be printed on the face of your card
above the
embossed
account number (if American Express), or on the back of your card,
on the
signature panel (if Visa or MC).
Asking for and confirming
your credit card's security
code helps validate that you- and only
you - are in the possession of your
credit
card and protects your
from unauthorized use of your account.
Cashier's check or Money
Order
(call and
place by phone only)
Alko accepts cashier's checks and money orders as valid forms of
payment. Personal or
business checks are not accepted.
If you wish
to pay by cashier's check or money order,
you may place your order by phone at 410-391-4270 M-F
8:30am -
4:30pm EST. The cashier's check or money order must be
payable to Alko Distributors, Inc., and must include your order number
and/or a
copy
of your order. When we receive your payment, your order will ship.
On Cashier's Check or MO please include
Order Number
Please mail your payment to: Alko
Distributors Inc.
Internet Dept.
8801 Kelso Drive
Baltimore MD 21221
Alko Distributors,
Inc.
8801 Kelso Drive
Essex, Maryland 21221
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What are
Prepacks?
Prepacks are products that we have
repacked for our online customers in smaller quantities to make
available to small businesses. These prepacks are packed at same
below wholesale pricing as our larger
cases.
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Ordering from Alko Distributors
How to order
We accept orders via online through our online catalog, by phone
M-F 8:30-4:30 EST (410) 391-4270,
or by email
sales@alkodistributors.com .
Minimum or Sample Order
We do not have a minimum dollar amount on orders, we
only require that you purchase the minimum required
piece per prepack.
We do not offer sample orders.
Internet Ordering
Placing your order online
is very easy, fast and safe. Alko Distributors uses Secure Socket
Layer (SSL) data
encryption technology to protect against loss,
misuse, or alteration of your information. Ordering from Alko
Distributors
is a safe and worry-free experience. It's how shopping online
should be.
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Privacy Policy
We do not share or sell any of your
information. Alko Distributors values its customers
and respects their privacy.
We collect customer information in an
effort to improve your shopping experience and to communicate with
you about
our products and services. We recognize that we must
maintain and use customer information responsibly.
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Taxable States
If you are placing an order from:
- Maryland
- Pennsylvania
- New Jersey
- Virginia
you are responsible for paying tax
on your order(s) because we own and operate stores in these states.
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Feedback - email
sales@alkodistributors.com
Your comments and/or suggestions are always wanted so that we can
improve any aspect of our products or services
to better service our
customers. Alko always strives to do better than yesterday and
expand services for our customers.
We know there is always room for
improvement, let us know any area(s) you think we can improve.
If
you're just overwhelmed with joy with our products and/or
service...lol...we would like to hear that too!
The Alko
Distributors, Inc Staff
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